Refund & Returns Policy
Last Updated: August 16, 2026
At GFM VIP Inc., every order is prepared with care. Because we offer traditional retail merchandise, curated gifts, custom sourcing, concierge services, floral products, food items, and corporate gifting projects, return eligibility varies by product and service type.
Please review this policy before completing your purchase.
1. Standard Retail Returns
Eligible standard retail merchandise may be returned within 25 days of delivery.
To qualify for a return, the item must:
- Be unused, unworn, unwashed, and in its original condition.
- Include original tags, packaging, accessories, and components when applicable.
- Show no signs of use, damage, alteration, or wear.
- Be accompanied by proof of purchase or the applicable GFM VIP order number.
- Not fall within one of the non-returnable categories listed below.
GFM VIP Inc. reserves the right to inspect returned merchandise before approving a refund.
2. Non-Returnable & Final-Sale Items
Due to health, safety, customization, perishability, sourcing, or the nature of the service provided, the following are generally final sale and non-returnable:
- Food, candy, beverages, and other consumable products.
- Floral arrangements, plants, and other perishable products.
- Opened personal-care, hygiene, beauty, or wellness products.
- Personalized, engraved, monogrammed, printed, or otherwise customized products.
- Custom-made or specially ordered merchandise.
- Curated gift boxes, custom gift sets, and mystery boxes.
- Items specifically sourced or purchased for a concierge request.
- Concierge service fees once the applicable service or sourcing work has begun.
- Corporate, bulk, or large-project merchandise after written approval and procurement has begun.
- Branded merchandise created specifically for a company, organization, event, or recipient.
- Gift cards, except where otherwise required by applicable law.
- Items marked Final Sale at the time of purchase.
Separate written contracts or project terms may apply to corporate, custom, concierge, or large-scale orders.
When a signed agreement contains different terms, the applicable written agreement will control to the extent permitted by law.
3. Damaged, Defective, or Incorrect Items
If an order arrives damaged in transit, defective, or GFM VIP sends the incorrect item, please contact us as soon as possible.
For shipping damage or an incorrect shipment, we ask that customers contact us within 48 hours of delivery whenever reasonably possible so we can investigate the issue promptly.
Email:
disputes@gfmvipinc.vip
Suggested subject line:
Order Damage – Order #[Order Number]
or
Incorrect Item – Order #[Order Number]
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item.
- Photographs of the packaging when shipping damage is involved.
- Any other information reasonably requested to investigate the claim.
Depending on the circumstances, GFM VIP Inc. may provide a replacement, correction, refund, or other appropriate resolution.
The requested 48-hour reporting period for shipping damage or incorrect shipments does not limit any rights a customer may have under applicable law.
4. Requesting a Standard Return
To request a return, contact GFM VIP Inc. within 25 days of delivery at:
disputes@gfmvipinc.vip
Use the subject line:
RETURN – Order #[Order Number]
Please include:
- Your name.
- Order number.
- Item being returned.
- Reason for the return.
Do not ship merchandise back until GFM VIP Inc. has approved the return and provided return instructions.
Returns sent without prior authorization may be delayed, refused, or returned to the sender.
The appropriate return address will be provided after approval.
5. Return Shipping
For an approved standard return where the customer has changed their mind or no longer wants an eligible product, the customer is responsible for return shipping costs.
When GFM VIP Inc. has shipped an incorrect product, or when return shipping is GFM VIP’s responsibility under applicable law or the circumstances of an approved claim, GFM VIP will provide appropriate instructions.
Customers should use a trackable shipping method when returning merchandise.
GFM VIP Inc. is not responsible for customer return packages that are lost before reaching the designated return location.
6. Refunds
Once an approved return is received, GFM VIP Inc. will inspect the merchandise.
If approved, the refund will generally be issued to the original payment method.
Original shipping, delivery, rush, handling, concierge, sourcing, or other service charges are generally non-refundable unless the refund results from a GFM VIP error or otherwise required by applicable law.
Processing time after GFM VIP issues a refund may vary depending on the customer’s bank, card issuer, or payment provider.
Refunds will not be redirected to an unrelated person, account, payment card, or third party.
For refund questions, contact:
disputes@gfmvipinc.vip
7. Exchanges
GFM VIP Inc. does not guarantee direct exchanges.
When an eligible item needs to be exchanged, GFM VIP may instruct the customer to return the original merchandise and place a new order, depending on product availability.
Custom, personalized, perishable, concierge, corporate, and other final-sale items are not eligible for exchange unless otherwise agreed in writing or required by law.
8. Order Cancellations & Changes
For standard in-stock retail orders, customers may request a cancellation or change before fulfillment begins.
GFM VIP Inc. will make reasonable efforts to accommodate the request, but cancellation is not guaranteed once processing or shipment has begun.
Custom, personalized, concierge, corporate, bulk, floral, special-order, or sourced orders may become non-cancellable once GFM VIP has:
- Begun sourcing or purchasing merchandise.
- Ordered products from a vendor.
- Started customization or personalization.
- Begun floral preparation.
- Performed concierge work.
- Received written approval to proceed with a corporate or custom project.
Any project-specific cancellation terms contained in a written quote, invoice, contract, or approval will also apply.
9. Corporate, Bulk & Large Projects
Corporate, bulk, customized, and large gifting projects are reviewed individually.
Because GFM VIP Inc. may purchase inventory, reserve vendor capacity, arrange customization, coordinate multiple recipients, or incur other project-specific expenses, these projects may have separate refund, cancellation, payment, and fulfillment terms.
Customers will be informed of applicable project terms during the quote, approval, invoice, or contract process.
Once a custom or corporate order has been approved and procurement has begun, the order is generally final sale unless otherwise stated in writing or required by law.
10. Concierge Services
Concierge fees compensate GFM VIP Inc. for services such as research, sourcing, vendor coordination, gift planning, project coordination, and other work performed on behalf of the client.
Once concierge work has begun, concierge service fees are generally non-refundable.
Products purchased or specially sourced according to an approved concierge request may also be non-returnable.
This does not prevent GFM VIP Inc. from correcting an error caused by GFM VIP.
11. Gifts Sent to Recipients
When the purchaser sends an order directly to another recipient, the purchaser remains the customer of record unless otherwise stated.
Gift recipients may contact GFM VIP Inc. regarding damaged or incorrect items, but the applicable order number should be provided.
Approved refunds are normally returned to the original purchaser’s original payment method, not paid directly to the gift recipient.
12. Promotional, Discounted & Final-Sale Merchandise
A sale or discount does not automatically make an item final sale.
If a product is specifically identified as Final Sale, however, it cannot be returned for a change of mind.
This does not eliminate rights that may apply under applicable law.
13. Refused or Undeliverable Packages
Refusing delivery does not automatically qualify an order for a refund.
Orders returned because of an incorrect or incomplete address, recipient refusal, unsuccessful delivery attempts, or another delivery issue may be subject to additional shipping or handling costs.
Custom, perishable, floral, concierge, corporate, or otherwise non-returnable merchandise does not become refundable solely because delivery was refused or unsuccessful.
14. Payment Disputes, Fraud & Unauthorized Transactions
Questions involving suspected fraud, unauthorized transactions, chargebacks, disputed payments, refunds, or similar concerns should be directed to:
disputes@gfmvipinc.vip
GFM VIP Inc. may cooperate with banks, payment processors, card issuers, law enforcement, or other appropriate parties when reviewing a disputed or potentially fraudulent transaction.
GFM VIP Inc. reserves the right to request reasonable order, identity, or payment verification when necessary.
Approved refunds will generally be returned to the original payment method.
GFM VIP Inc. will not knowingly redirect refunds to unrelated third parties, substitute cards, outside accounts, or persons who were not associated with the original transaction.
15. Policy Abuse & Fraud Prevention
GFM VIP Inc. reserves the right to review return and refund requests involving suspected fraud, abuse, altered merchandise, missing components, repeated excessive returns, unauthorized payment activity, or other suspicious circumstances.
Additional verification may be requested before a return or refund is approved.
16. Applicable Law
Nothing in this policy is intended to waive or limit rights that cannot legally be waived under applicable federal, state, or local law.
If any part of this policy conflicts with applicable law, the applicable legal requirement will control.
Contact
Returns, Refunds, Damaged Orders & Payment Disputes
disputes@gfmvipinc.vip
General Questions
info@gfmvipinc.vip
Phone
(413) 875-7771
For the fastest assistance, please include your order number in all return, refund, damage, or dispute correspondence.