Terms & Conditions

GFM VIP Terms & Conditions

Last Updated: August 16, 2026

These Terms & Conditions (“Terms”) apply to purchases, services, memberships, corporate projects, concierge services, and use of the GFM VIP website and related services.

GFM VIP Inc. (“GFM VIP,” “we,” “us,” or “our”) is a gifting and concierge company offering retail merchandise, personal gifting services, corporate gifting, custom sourcing, memberships, floral and gift presentation services, and other gifting solutions.

By using our website, placing an order, purchasing a membership, approving a project, or using our services, you agree to these Terms and any additional written terms applicable to your specific order or service.

1. General Information

GFM VIP operates primarily online, through gifting and concierge services, corporate projects, and select events.

GFM VIP does not currently operate a public retail storefront unless otherwise announced.

Our website includes both:

• Standard retail merchandise available for direct purchase.
• Services, memberships, custom projects, concierge requests, corporate gifting, and other offerings that may require additional review or written approval.

Not every GFM VIP service is available through standard online checkout.

2. Orders & Acceptance

Submitting an order, inquiry, project request, membership application, or quote request does not automatically require GFM VIP to accept or fulfill the request.

All orders and projects are subject to:

• Product availability.
• Vendor availability.
• GFM VIP acceptance.
• Payment approval and verification.
• Applicable quantity requirements.
• Timeline feasibility.
• Shipping and logistics feasibility.
• Customization requirements.
• Compliance with GFM VIP policies.
• Any additional written agreement required for the project.

GFM VIP reserves the right to refuse, cancel, limit, or place an order or project on hold when reasonably necessary, including in cases involving suspected fraud, payment concerns, product unavailability, safety concerns, prohibited requests, vendor limitations, or inability to complete the project as requested.

An automated order confirmation does not necessarily mean that a custom, corporate, concierge, bulk, or large project has been formally accepted.

3. Standard Retail Orders

Standard retail products may generally be purchased directly through the GFM VIP website.

Product availability is not guaranteed until an order is accepted and processed.

If merchandise becomes unavailable after purchase, GFM VIP may contact the customer regarding:

• A replacement or substitution.
• A delay.
• Removal of the unavailable item.
• A partial or full refund when appropriate.

Standard retail orders are subject to our Refund & Returns Policy.

4. Product Information

GFM VIP makes reasonable efforts to provide accurate descriptions, pricing, images, dimensions, colors, ingredients, specifications, and other product information.

Actual products may vary slightly because of:

• Manufacturer changes.
• Packaging changes.
• Screen or photography differences.
• Vendor availability.
• Seasonal availability.
• Natural variations.
• Product substitutions where permitted.

Third-party products remain subject to the manufacturer’s specifications and warnings.

5. Curated Gifts & Product Substitutions

Some GFM VIP gifts are curated using products from multiple vendors or suppliers.

When a particular product becomes unavailable, GFM VIP may recommend or use an appropriate substitute when permitted by the applicable product description, project approval, or written agreement.

For significant custom, corporate, or concierge projects, material substitutions may require customer approval when reasonably practical.

GFM VIP will not intentionally substitute an item in a manner that materially changes an approved project without appropriate communication when such approval is required.

6. Pricing

Unless otherwise stated, prices are listed in U.S. dollars.

Pricing may differ between:

• Website retail products.
• Concierge services.
• Corporate projects.
• Memberships.
• Custom sourcing.
• Special orders.
• Event services.
• Shipping and delivery services.

Prices and availability may change before an order or project is accepted.

If GFM VIP discovers a material pricing error, we may correct the error before proceeding with the affected order.

Mandatory charges and applicable fees will be disclosed as required before the customer completes the applicable transaction.

7. Quotes & Project Estimates

Quotes for corporate, concierge, bulk, custom, or special projects are estimates or offers based on the information available when the quote is prepared.

A quote may include:

• Merchandise.
• Sourcing.
• Customization.
• Gift preparation.
• Packaging.
• Concierge services.
• Shipping.
• Delivery.
• Taxes.
• Duties.
• Other project-specific expenses.

The expiration date, if any, shown on a written quote will control.

Shipping costs and other third-party costs may need to be reverified before fulfillment because carrier rates, weights, destinations, duties, product quantities, or project requirements may change.

A quote does not guarantee product or vendor availability until the applicable project has been accepted and required payments or approvals have been completed.

8. Corporate, Bulk & Large Projects

Corporate, bulk, customized, multi-recipient, and large gifting projects are reviewed individually.

Before accepting a project, GFM VIP may evaluate:

• Quantity.
• Budget.
• Product availability.
• Vendor capacity.
• Customization requirements.
• Requested delivery date.
• Number of shipping destinations.
• Domestic or international logistics.
• Recipient information.
• Dietary or allergy considerations.
• Payment method.
• Fraud and payment risk.
• Other project requirements.

GFM VIP does not guarantee acceptance of a project solely because an inquiry or quote has been submitted.

Large, complex, customized, or higher-value projects may require:

• A written quote.
• A signed agreement.
• Written approval of the project scope.
• Deposit or advance payment.
• Full payment before procurement.
• Additional identity or payment verification.
• Logo or intellectual-property authorization.
• Recipient information.
• Shipping approval.
• Other reasonable documentation.

The applicable quote, contract, invoice, project approval, or other written agreement may contain additional terms.

If a signed project agreement conflicts with these general Terms, the project-specific agreement will control for that project to the extent permitted by law.

9. Corporate Project Changes

Once a corporate or custom project has been approved, requested changes may affect:

• Price.
• Product availability.
• Customization.
• Quantity.
• Delivery date.
• Shipping.
• Vendor requirements.
• Labor.
• Project feasibility.

GFM VIP may require written approval and additional payment before implementing material changes.

GFM VIP is not responsible for delays caused by customer-requested changes.

10. Payment & Payment Verification

GFM VIP may use different payment methods or payment processors depending on the type, value, risk, and requirements of the transaction.

A payment authorization or processor approval does not necessarily mean funds have been fully verified or finally received by GFM VIP.

For qualifying orders, GFM VIP may:

• Place fulfillment on hold while payment is verified.
• Request additional information.
• Request identity or authorization verification.
• Require a different approved payment method.
• Decline certain third-party payments.
• Decline a transaction presenting unacceptable fraud or payment risk.

Large or custom projects may not enter procurement until the applicable payment requirements have been satisfied.

GFM VIP will not knowingly forward an overpayment or refund to an unrelated third party.

Approved refunds will generally be returned through the original or otherwise authorized payment method.

11. Fraud, Unauthorized Payments & Chargebacks

GFM VIP takes payment security seriously.

Orders may be delayed, held, canceled, or reviewed when GFM VIP reasonably suspects:

• Fraud.
• Unauthorized card use.
• Identity misuse.
• Unusual payment activity.
• Conflicting billing information.
• Suspicious third-party payment instructions.
• Refund-forwarding or overpayment schemes.
• Other potentially unlawful activity.

GFM VIP may cooperate with payment processors, banks, card issuers, law enforcement, and other appropriate parties when investigating suspected fraud or payment disputes.

Customers or cardholders reporting unauthorized payment activity should contact their financial institution and may also contact:

disputes@gfmvipinc.vip

12. Concierge Services

GFM VIP concierge services may include:

• Gift research.
• Product sourcing.
• Vendor coordination.
• Gift recommendations.
• Custom curation.
• Project planning.
• Recipient coordination.
• Packaging or presentation coordination.
• Other gifting-related services.

Concierge fees compensate GFM VIP for the work performed and are separate from the customer’s merchandise budget unless otherwise stated.

GFM VIP will make reasonable efforts to recommend and source products based on information provided by the client.

GFM VIP cannot guarantee that a recipient will personally like, use, or prefer a particular gift.

Customers are responsible for providing accurate and sufficient information regarding recipients, preferences, restrictions, deadlines, and budgets.

Once concierge work or sourcing has begun, applicable concierge fees are generally non-refundable except where otherwise required by law or agreed in writing.

13. Memberships, Subscriptions & Recurring Services

GFM VIP may offer memberships, subscriptions, prepaid membership terms, or other recurring services.

Each membership may have different:

• Prices.
• Billing periods.
• Benefits.
• Service limits.
• Eligibility requirements.
• Gift budgets.
• Usage rules.
• Renewal terms.

The membership description and information presented at enrollment will identify the applicable terms.

Recurring Memberships

When a membership involves recurring charges, GFM VIP will disclose the recurring price and billing frequency before enrollment.

By purchasing a recurring membership, the customer authorizes GFM VIP or its authorized payment provider to charge the payment method on file according to the frequency disclosed at enrollment until the membership is canceled.

Cancellation stops future renewals or recurring charges according to the applicable cancellation terms.

Unless otherwise stated or required by law, cancellation does not automatically refund charges already incurred for the current membership period.

Prepaid Memberships

Some memberships may be purchased for a fixed prepaid period.

A prepaid membership will not automatically renew unless automatic renewal is clearly disclosed before purchase.

Membership Cancellation

Customers must be provided a reasonably accessible method to cancel recurring membership charges.

Cancellation instructions will be provided through the applicable membership system, customer account, enrollment information, or by contacting GFM VIP.

Customers may contact:

info@gfmvipinc.vip

for membership assistance.

Membership Changes

GFM VIP may modify future membership offerings, benefits, or pricing.

Changes affecting an existing recurring membership will be communicated and handled in accordance with applicable law and the terms disclosed when the membership was purchased.

14. Membership Misuse

Memberships are intended for legitimate customer use.

Unless specifically stated otherwise, membership privileges may not be:

• Resold.
• Fraudulently transferred.
• Used to obtain services for unauthorized commercial resale.
• Used to circumvent GFM VIP purchasing requirements.
• Used for fraudulent or abusive activity.

GFM VIP may suspend or terminate a membership for fraud, material misuse, nonpayment, or material violation of these Terms.

Termination does not eliminate payment obligations already incurred.

15. Customization & Personalization

Customers are responsible for reviewing and providing accurate information for custom products.

This includes:

• Names.
• Dates.
• Addresses.
• Messages.
• Spellings.
• Logos.
• Artwork.
• Sizes.
• Colors.
• Recipient information.
• Other personalization details.

GFM VIP is not responsible for errors that directly result from incorrect information approved or supplied by the customer.

When GFM VIP provides a proof or sample for approval, the customer is responsible for reviewing it carefully before approval.

Customer approval authorizes GFM VIP to proceed based on the approved information.

16. Client Logos, Artwork & Intellectual Property

Customers submitting a company logo, photograph, artwork, trademark, message, design, or other material for customization represent that they have the authority or permission necessary for GFM VIP to use that material for the requested project.

GFM VIP may refuse material that appears unlawful, infringing, fraudulent, hateful, unsafe, or otherwise inappropriate.

GFM VIP’s use of customer-supplied materials for an approved project does not transfer ownership of those materials to GFM VIP.

17. Recipient Information & Multi-Address Fulfillment

Customers purchasing gifts for other people may provide GFM VIP with recipient information necessary to complete the order.

This may include:

• Name.
• Shipping address.
• Contact information.
• Gift message.
• Dietary information.
• Recipient preferences.
• Other fulfillment information.

The customer represents that they have an appropriate basis to provide the information to GFM VIP for the requested gifting service.

Customers are responsible for providing complete and accurate recipient information.

GFM VIP is not responsible for delivery problems resulting from incorrect, incomplete, outdated, or improperly formatted recipient information supplied by the customer.

Recipient information will be handled in accordance with our Privacy Policy and applicable law.

18. Shipping & Delivery

Shipping and delivery dates are estimates unless GFM VIP specifically agrees otherwise in writing.

Standard online shipping estimates do not automatically apply to:

• Corporate orders.
• Bulk orders.
• Custom products.
• Preorders.
• Concierge sourcing.
• Multi-recipient projects.
• International projects.
• Large-volume orders.

Customers are responsible for providing accurate delivery information.

Carrier delays, weather, natural disasters, customs delays, labor disruptions, emergencies, or other circumstances outside GFM VIP’s reasonable control may affect delivery.

GFM VIP will make reasonable efforts to communicate significant known delays.

19. Multiple Shipping Addresses

GFM VIP may offer shipping to multiple recipients or destinations.

Additional:

• Shipping charges.
• Packaging charges.
• Administrative charges.
• Address-processing charges.
• Customs expenses.
• Delivery expenses.

may apply when disclosed as part of the applicable order or project.

Customers are responsible for reviewing recipient addresses before fulfillment begins.

20. International Orders

International orders and projects are accepted only when GFM VIP determines that the project is feasible.

International transactions may involve:

• Customs.
• Duties.
• Import taxes.
• Brokerage fees.
• Restricted products.
• Carrier requirements.
• Longer delivery times.
• Additional documentation.

The applicable quote or order confirmation will identify known responsibilities for shipping, duties, taxes, or related charges when applicable.

GFM VIP cannot guarantee customs-clearance or international delivery dates.

21. Food, Beverages & Allergies

GFM VIP may sell or include commercially manufactured food, beverages, candy, snacks, and other consumable products.

GFM VIP does not manufacture these products unless specifically stated otherwise.

Products may contain or be processed in facilities that handle common allergens.

Customers and corporate clients are responsible for notifying GFM VIP in writing of known dietary restrictions or allergy concerns when requesting customized or curated gifting.

GFM VIP may make reasonable efforts to accommodate disclosed needs but cannot guarantee an allergen-free environment or product unless specifically represented by the applicable manufacturer.

Customers and recipients should review manufacturer ingredient and allergen information before consumption.

Our separate Allergy Disclosure is incorporated into these Terms.

22. Floral & Perishable Products

Floral arrangements, plants, food, and other perishable products may vary because of seasonal availability, natural variation, temperature, delivery conditions, and supplier availability.

Reasonable substitutions may be necessary.

Perishable products are generally final sale except where otherwise required by law or where GFM VIP determines that an appropriate correction is warranted.

23. Returns, Refunds & Cancellations

Our Refund & Returns Policy is incorporated into these Terms.

Eligible standard retail merchandise may generally be returned within 25 days of delivery, subject to the requirements and exclusions in that policy.

Custom, perishable, personalized, concierge, corporate, bulk, special-order, and other designated final-sale products or services may not qualify for ordinary change-of-mind returns.

Customers should review the complete Refund & Returns Policy before purchasing.

Return, refund, damaged-order, and payment-dispute questions may be sent to:

disputes@gfmvipinc.vip

24. Gift Cards

GFM VIP gift cards are subject to any additional terms disclosed at purchase and applicable law.

Gift cards are not redeemable for cash except where required by law.

Gift-card balances, expiration requirements, and other restrictions will be administered in accordance with applicable law.

25. Events & In-Person Purchases

Products purchased at vendor shows, fairs, pop-up events, or other in-person locations may be subject to the same general GFM VIP policies unless different terms are clearly disclosed at the point of sale.

Availability, pricing, inventory, and promotions may differ between online and in-person sales channels.

26. Prohibited Requests

GFM VIP may refuse a gifting, sourcing, personalization, or corporate request involving products or services that are:

• Illegal.
• Unsafe.
• Fraudulent.
• Infringing.
• Prohibited by applicable carrier or payment-provider rules.
• Outside GFM VIP’s reasonable business capabilities.
• Otherwise inconsistent with GFM VIP policies.

GFM VIP is not required to accept every sourcing or concierge request.

27. Intellectual Property

Original GFM VIP website content, branding, logos, written materials, graphics, designs, photographs owned by GFM VIP, and other original materials are owned by or licensed to GFM VIP and may not be copied, reproduced, distributed, or commercially used without appropriate permission.

Third-party trademarks, product names, logos, photographs, and other intellectual property remain the property of their respective owners.

Displaying or reselling a third-party product does not imply sponsorship, partnership, or endorsement unless expressly stated.

28. Privacy & Data Security

Use of the GFM VIP website and services is also subject to our Privacy Policy.

GFM VIP may collect information reasonably necessary to:

• Process orders.
• Fulfill gifts.
• Manage memberships.
• Communicate with customers.
• Ship orders.
• Coordinate recipients.
• Prevent fraud.
• Comply with applicable law.

Customers providing information about gift recipients should provide only information reasonably necessary for fulfillment.

29. Third-Party Vendors & Services

GFM VIP may work with:

• Manufacturers.
• Wholesalers.
• Artists.
• Floral suppliers.
• Shipping carriers.
• Payment processors.
• Technology providers.
• Other third-party service providers.

GFM VIP is not responsible for every act or omission of an independent third party, but we will make reasonable efforts to address problems relating to an order when appropriate.

Third-party services may also be subject to their own terms and policies.

30. Circumstances Beyond Our Control

GFM VIP will not be responsible for failure or delay caused by circumstances reasonably beyond our control, including:

• Severe weather.
• Natural disasters.
• Carrier interruptions.
• Supply-chain disruptions.
• Vendor failures.
• Product recalls.
• Government actions.
• Customs delays.
• Labor disruptions.
• Utility or technology outages.
• Emergencies.
• Other similar events.

If such circumstances materially affect an order or project, GFM VIP may communicate available alternatives, revised timelines, substitutions, or other reasonable options.

31. Limitation of Liability

To the fullest extent permitted by applicable law, GFM VIP will not be liable for indirect, special, incidental, punitive, or consequential damages arising from a product, order, membership, project, website use, or service.

To the fullest extent permitted by law, GFM VIP’s total liability relating to a specific claim will not exceed the amount paid to GFM VIP for the product or service giving rise to that claim.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.

32. No Medical Advice

GFM VIP may sell wellness, inspirational, faith-based, food, self-care, or similar products.

Unless expressly stated otherwise, GFM VIP does not provide medical, nutritional, psychological, legal, financial, or other licensed professional advice through the sale or recommendation of these products.

Products and inspirational materials are not intended to diagnose, treat, cure, or prevent a medical condition.

33. Electronic Communications & Written Approvals

Customers may communicate with GFM VIP electronically, including through:

• Website forms.
• Email.
• Customer accounts.
• Invoices.
• Electronic contracts.
• Other approved communication systems.

Where written approval is required, electronic approval may be accepted when reasonably sufficient to identify the customer and the approved project details.

Customers are responsible for reviewing written approvals, quotes, invoices, and project information before authorizing GFM VIP to proceed.

34. Changes to These Terms

GFM VIP may update these Terms as the business, services, or legal requirements change.

The current version will be posted on our website with an updated effective date.

Changes will generally apply prospectively to future purchases and services.

Existing contracts, prepaid arrangements, recurring memberships, or other ongoing agreements may remain subject to the terms applicable to them unless a lawful and properly disclosed change is made.

35. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, except where another applicable law provides rights that cannot legally be waived.

36. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

37. Entire Agreement & Project-Specific Terms

These Terms, together with incorporated GFM VIP policies and any applicable written quote, contract, membership terms, invoice terms, or project approval, form the agreement governing the applicable transaction.

Project-specific written terms may supplement or replace portions of these general Terms for that particular project.

38. Contact Information

General Questions & Membership Assistance

GFM VIP Inc.
Email: info@gfmvipinc.vip
Phone: (413) 875-7771

Returns, Refunds, Damaged Orders & Payment Disputes

disputes@gfmvipinc.vip

By purchasing from GFM VIP, enrolling in an applicable membership, approving a project, or using GFM VIP services, you acknowledge that you have had an opportunity to review the applicable Terms and policies.