Privacy Policy

GFM VIP Privacy Policy

Last Updated: August 16, 2026

This Privacy Policy explains how GFM VIP Inc. (“GFM VIP,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you:

• Visit or use our website.
• Purchase retail merchandise.
• Submit a gifting or concierge request.
• Purchase or participate in a membership or subscription.
• Request corporate or bulk gifting services.
• Provide information for a gift recipient.
• Contact GFM VIP.
• Attend or purchase from GFM VIP at an event.
• Otherwise interact with our services.

By using GFM VIP services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with GFM VIP.

Customer & Contact Information

We may collect:

• Name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Company or organization name.
• Job title or business contact information.
• Account information.
• Customer-service communications.
• Information submitted through website forms.

Order & Transaction Information

We may collect information relating to:

• Products purchased.
• Gift selections.
• Order history.
• Purchase amounts.
• Discounts or promotional offers.
• Shipping methods.
• Delivery information.
• Returns and refunds.
• Membership purchases.
• Concierge services.
• Corporate projects.
• Customization requests.

Payment information is generally processed through authorized third-party payment processors.

GFM VIP may receive transaction-related information such as payment status, transaction identifiers, billing information, limited payment-card details, or fraud-prevention information.

GFM VIP does not generally store complete payment-card numbers on its own systems.

2. Gift Recipient Information

Because gifting often involves someone other than the purchaser, customers may provide information about gift recipients.

This may include:

• Recipient name.
• Mailing or delivery address.
• Telephone number when needed for delivery.
• Email address when needed for fulfillment or communication.
• Gift message.
• Birthday or occasion information.
• Product preferences.
• Sizes.
• Interests.
• Delivery instructions.
• Other information reasonably necessary to fulfill the requested gift.

For corporate or multi-recipient projects, customers may provide recipient lists containing information for multiple individuals.

We use recipient information primarily to:

• Prepare the requested gift.
• Coordinate customization.
• Fulfill and ship the order.
• Communicate regarding delivery when necessary.
• Address fulfillment problems.
• Complete the service requested by the purchaser or corporate client.

Customers and corporate clients are responsible for providing recipient information lawfully and should provide only information reasonably necessary for the gifting project.

3. Dietary, Allergy & Similar Information

Customers may voluntarily provide dietary restrictions, allergy concerns, food preferences, or related information when requesting food gifts, curated gifts, corporate gifting, concierge services, or other customized projects.

GFM VIP uses this information for purposes such as:

• Selecting appropriate products.
• Avoiding identified ingredients when reasonably possible.
• Communicating requirements to appropriate vendors or fulfillment partners.
• Coordinating the requested gifting service.

Customers should provide only information necessary for the particular gifting request.

GFM VIP does not use voluntarily supplied allergy or dietary information to diagnose medical conditions or for unrelated health-related purposes.

When information relates to another recipient, the customer or corporate client is responsible for having an appropriate basis to provide that information.

Additional terms regarding food and allergens are contained in our Allergy Disclosure.

4. Corporate & Business Client Information

When a company, organization, school, nonprofit, government entity, or other business contacts GFM VIP, we may collect information such as:

• Organization name.
• Business contact name.
• Business email.
• Telephone number.
• Billing information.
• Shipping information.
• Project budget.
• Quantity.
• Required delivery dates.
• Branding information.
• Logos or artwork.
• Recipient lists.
• Contract information.
• Purchase-order or invoice information.
• Project communications and approvals.

We use this information to evaluate, quote, plan, manage, fulfill, document, and communicate about corporate and large gifting projects.

5. Concierge & Custom Project Information

When you use GFM VIP concierge or custom sourcing services, we may collect information about:

• The recipient.
• Occasion.
• Budget.
• Deadline.
• Gift preferences.
• Interests.
• Colors or styles.
• Sizes.
• Personalization requests.
• Items to avoid.
• Shipping requirements.
• Other information you voluntarily provide to help us complete the project.

We use this information only as reasonably necessary to provide and manage the requested service and for related business purposes described in this Privacy Policy.

6. Membership & Subscription Information

If you enroll in a GFM VIP membership, subscription, recurring service, or prepaid program, we may collect:

• Membership type.
• Membership number or account information.
• Enrollment date.
• Billing status.
• Renewal information.
• Membership preferences.
• Benefit usage.
• Gift recipient information provided through the membership.
• Communications relating to the membership.

We may use this information to:

• Administer membership benefits.
• Process authorized recurring or prepaid transactions.
• Communicate about the membership.
• Maintain membership records.
• Provide requested gifting services.
• Prevent misuse or fraud.

7. Website & Device Information

When you visit our website, certain information may be collected automatically.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Referring website.
• Approximate location derived from technical information.
• Website interactions.
• Shopping-cart activity.
• Cookie and similar technology information.

This information may be collected by GFM VIP, Shopify, analytics providers, advertising providers, or other authorized technology providers.

8. Cookies & Similar Technologies

GFM VIP and our authorized service providers may use cookies, pixels, tags, and similar technologies to:

• Operate the website.
• Remember customer preferences.
• Maintain shopping-cart functionality.
• Improve website performance.
• Analyze website traffic.
• Understand how customers interact with the website.
• Measure advertising.
• Provide relevant marketing where permitted.
• Detect fraud or security issues.

Available cookie and privacy choices may vary based on the customer’s location and applicable law.

You may also control certain cookies through your browser or available GFM VIP/Shopify privacy controls.

Disabling certain technologies may affect website functionality.

9. How We Use Personal Information

GFM VIP may use personal information to:

• Process and fulfill purchases.
• Provide retail, concierge, corporate, and membership services.
• Source products.
• Customize gifts.
• Coordinate gift wrapping and florals.
• Ship merchandise.
• Manage multiple recipient addresses.
• Communicate with customers and recipients when appropriate.
• Provide customer service.
• Process returns and refunds.
• Manage disputes.
• Create and manage accounts.
• Process memberships and subscriptions.
• Prepare quotes, invoices, contracts, and project documentation.
• Verify orders and payments.
• Prevent fraud and unauthorized transactions.
• Maintain business and accounting records.
• Improve our products, website, and services.
• Conduct analytics.
• Send marketing communications when permitted.
• Enforce our policies and agreements.
• Protect GFM VIP, customers, recipients, vendors, and others.
• Comply with applicable legal obligations.

10. Fraud Prevention & Payment Verification

GFM VIP may use personal and transaction information to detect and investigate:

• Suspected fraud.
• Unauthorized card use.
• Identity misuse.
• Suspicious payment activity.
• Chargebacks.
• Disputed transactions.
• Overpayment schemes.
• Other security concerns.

When reasonably necessary, information may be shared with:

• Banks.
• Card issuers.
• Payment processors.
• Fraud-prevention providers.
• Shipping providers.
• Law enforcement.
• Other appropriate parties involved in investigating or resolving a transaction.

Information will be disclosed only as reasonably necessary for the applicable purpose or as otherwise permitted or required by law.

11. How We Share Personal Information

GFM VIP may share information with third parties that help us operate our business and fulfill customer requests.

These may include:

Shopify & Website Providers

Our online store is hosted through Shopify.

Shopify and related technology providers may process information necessary to operate our website, checkout, customer accounts, privacy tools, analytics, and other ecommerce functionality.

Payment Providers

Payment processors, banks, card networks, and financial institutions may receive information needed to authorize and process transactions or investigate payment issues.

Shipping & Delivery Providers

We may share recipient names, addresses, telephone numbers, delivery instructions, and other necessary information with:

• Parcel carriers.
• Couriers.
• Freight providers.
• Fulfillment providers.
• Customs brokers.
• Other approved logistics partners.

Vendors & Suppliers

When necessary to fulfill a custom or concierge project, information may be shared with a vendor, manufacturer, artist, floral supplier, customization company, or other provider.

We provide only information reasonably necessary for that provider to perform the requested service.

For example, a vendor shipping directly to a recipient may require the recipient’s name and delivery address.

Marketing & Analytics Providers

We may use third-party providers to help with:

• Email marketing.
• Advertising.
• Website analytics.
• Customer communications.
• Rewards or membership programs.
• Website performance.

These providers may process identifiers, device information, website activity, or contact information depending on the service provided and applicable privacy choices.

Professional & Legal Services

Information may be disclosed when reasonably necessary to accountants, attorneys, insurers, consultants, auditors, or other professional advisers.

Legal & Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with law.
• Respond to valid legal process.
• Protect legal rights.
• Investigate fraud.
• Address security incidents.
• Protect customers or others from harm.
• Enforce contracts or policies.

12. Sale, Sharing & Targeted Advertising

GFM VIP does not knowingly sell personal information to third parties in exchange for money.

However, some website analytics, advertising, or marketing technologies may involve disclosure of certain identifiers or online activity to third-party providers.

Depending on the law that applies to a particular customer, some of these activities may be legally defined as a “sale,” “sharing,” or use of information for targeted advertising even when no money is exchanged for the information.

Where required by applicable law, customers may have the right to opt out of these activities through available privacy settings, cookie controls, or other methods provided by GFM VIP or Shopify.

13. Marketing Communications

GFM VIP may send promotional emails or other marketing communications when permitted by law.

Customers may unsubscribe from marketing emails by using the unsubscribe link contained in the communication or through available account/privacy settings.

Unsubscribing from marketing does not prevent GFM VIP from sending necessary transactional communications such as:

• Order confirmations.
• Shipping notices.
• Membership notices.
• Account communications.
• Fraud or security notices.
• Customer-service responses.

14. Data Retention

GFM VIP retains personal information only for as long as reasonably necessary for purposes such as:

• Completing orders and projects.
• Providing memberships or services.
• Maintaining business and tax records.
• Handling returns, refunds, disputes, and chargebacks.
• Preventing and investigating fraud.
• Meeting contractual obligations.
• Complying with applicable legal requirements.
• Establishing or defending legal claims.

Retention periods may vary depending on the type of information and reason it was collected.

When information is no longer reasonably necessary, GFM VIP may delete, anonymize, or securely dispose of it as appropriate.

15. Recipient Lists & Corporate Project Files

Corporate gifting projects may involve spreadsheets, documents, or other files containing recipient information.

GFM VIP will use such information for the applicable project and related business requirements.

Corporate clients should:

• Provide only information necessary for fulfillment.
• Avoid including unnecessary sensitive information.
• Keep their own recipient information accurate and current.
• Notify GFM VIP when significant corrections are required.

Recipient information may be shared with authorized fulfillment and delivery providers only as reasonably necessary to complete the project.

16. Data Security

GFM VIP uses reasonable administrative, technical, and physical safeguards designed to protect personal information appropriate to the nature of the information we maintain.

Our security practices may include measures relating to:

• Access controls.
• Password and account protection.
• Authorized payment processing.
• Employee or contractor access.
• Vendor access.
• Record handling.
• Fraud monitoring.
• Secure disposal.

No website, electronic system, or method of transmission can be guaranteed to be completely secure.

Customers should not send complete payment-card numbers, passwords, Social Security numbers, or other highly sensitive information through ordinary email unless specifically instructed to use an appropriate secure method.

17. Data Breach & Security Incidents

If GFM VIP becomes aware of a security incident involving personal information, we will investigate the circumstances and take appropriate actions consistent with applicable law.

This may include notifying affected individuals, regulators, service providers, or other parties when legally required.

18. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information.

These may include the right to request:

• Access to personal information.
• Correction of inaccurate information.
• Deletion of certain information.
• A copy or portability of certain information.
• Information about how personal information is used or disclosed.
• Opt-out of certain targeted advertising, sale, or sharing activities.
• Limitation of certain uses of sensitive information where applicable.
• Withdrawal of consent where processing is based on consent.
• Appeal of certain privacy-request decisions where applicable law provides that right.

These rights are subject to applicable exceptions and verification requirements.

GFM VIP will not unlawfully discriminate against a customer for exercising an applicable privacy right.

19. Privacy Requests

To submit a privacy request, contact:

info@gfmvipinc.vip

Suggested subject:

Privacy Request

Please include enough information for GFM VIP to understand the request.

We may need to verify your identity before providing, correcting, or deleting personal information.

For security reasons, GFM VIP may decline to provide information when we cannot reasonably verify the requester or when disclosure would improperly reveal information about another person.

20. Gift Recipient Privacy Requests

A recipient who did not personally purchase from GFM VIP may still contact us regarding personal information that GFM VIP maintains about them.

Because some information may also form part of the purchaser’s transaction, corporate project records, accounting records, fraud records, or other legally retained documentation, deletion or access requests may be subject to applicable legal and operational limitations.

21. Children’s Privacy

The GFM VIP website and purchasing services are intended for adults and are not designed to collect personal information directly from children under 13.

GFM VIP may receive limited information about a child as a gift recipient when that information is supplied by a parent, guardian, purchaser, or other authorized adult for legitimate gifting or delivery purposes.

Customers should not provide unnecessary personal information about children.

If we learn that personal information was collected directly from a child in a manner prohibited by applicable law, we will take appropriate action.

22. Third-Party Websites & Services

Our website may contain links to websites, platforms, social-media services, payment services, or other third parties.

GFM VIP does not control the privacy practices of independent third parties.

Customers should review the privacy policies of those services before providing information to them.

23. International Visitors & Transfers

GFM VIP is based in the United States.

Our service providers may process or store information in the United States or other countries.

Privacy and data-protection laws may differ between jurisdictions.

When required by applicable law, GFM VIP and our service providers will use appropriate mechanisms for applicable international data processing or transfers.

Customers located outside the United States should understand that information may be processed in the United States in connection with the services they request.

24. Business Transfers

If GFM VIP is involved in a merger, acquisition, financing, restructuring, sale of business assets, or similar transaction, personal information may be transferred as part of that transaction subject to applicable law and appropriate protections.

25. Changes to This Privacy Policy

GFM VIP may update this Privacy Policy as:

• Our services change.
• Our technology changes.
• Membership or corporate services evolve.
• New vendors or systems are introduced.
• Legal requirements change.

The current version will be posted on our website with an updated “Last Updated” date.

Material changes will be communicated when required by applicable law.

26. Other GFM VIP Policies

This Privacy Policy should be read together with applicable GFM VIP policies, including:

• Terms & Conditions.
• Refund & Returns Policy.
• Shipping & Delivery Policy.
• Allergy Disclosure.
• Personalization Policy.
• Applicable membership terms.
• Applicable corporate or project-specific agreements.

27. Contact Us

For general privacy questions or privacy-rights requests:

GFM VIP Inc.

Email: info@gfmvipinc.vip
Phone: (413) 875-7771

For suspected fraud, unauthorized transactions, payment disputes, or related transaction concerns:

disputes@gfmvipinc.vip

Please do not send complete payment-card numbers, passwords, Social Security numbers, or other highly sensitive information through ordinary email.